About us
/
Rental terms VAT

Rental terms

These rental terms apply between VillaVilla A/S (hereinafter ‘VillaVilla’) and the renter of a holiday home with hotel status. Please note that VillaVilla acts as the agent of the holiday home for the owner of the holiday home, and therefore, VillaVilla only provides assistance with the process of making the holiday home available on behalf of the owner as well as with the administration of the rental agreement.

1. Bookings and payment

1.1 Bookings and agreement

When booking a holiday home from villavilla.com, the booking shall not be considered binding until the booking has been confirmed. A booking confirmation will be sent by email.
Agreements with VillaVilla shall be in Danish. If the renter would like to receive a copy of the booking confirmation, the renter can log on to the renter page or request one by sending an email to [email protected].

1.2 Payment

When booking the holiday home, you will always, as a minimum, be charged a prepayment of 25% of the rental amount incl. VAT. The remaining rental amount will be charged about eight weeks prior to the commencement of the rental period. When booking later than eight weeks prior to the commencement of the rental period, the full rental amount incl VAT shall be due for payment immediately after the renter has received the booking confirmation.

In case of a lack of compliance with the payment terms above, VillaVilla is entitled to terminate the rental agreement. If VillaVilla terminates the agreement, any prepaid sums will not be reimbursed to the renter.

In addition to payment of the actual rent, VillaVilla will charge a payment for cleaning ordered for the holiday home, and similarly, VillaVilla will charge a deposit to be paid by no later than 14 days prior to arrival at the holiday home; see subsection 1.3 below. In addition to paying for the rent of the holiday home, the renter is required to pay utility charges for electricity, water and heat during the rental period. Payment must be made to VillaVilla. More information on this in subsection 1.4 below.

At Villavilla.com, you can pay with:
• Visa
• MasterCard
• Bank transfer

Payment with corporate credit cards and credit cards issued outside the EU are subject to a surcharge. The amount of the fee is shown in the payment window.

The rental of holiday homes with hotel status is subject to VAT in Denmark. All prices are therefore inclusive of VAT. The prices are current prices, which we reserve the right to change.

1.3 Deposit

No later than 14 days prior to arrival at the holiday home, the renter must pay a deposit that acts as security for the renter’s payment of any additional fees, including the renter’s utility charges, any damage to the home, etc. The deposit amount will be specified in the booking confirmation. Please note that for rental periods exceeding 13 days, the deposit sum will be doubled.

The due date for payment of the deposit (and final cleaning, cf. section 2.3 below) is stated in the order confirmation and under the tenant's login.

The renter’s utility charges (costs for electricity, water and heat), see subsection 1.4, will be deducted from the paid deposit. If the utility charges exceed the deposit paid by the renter, the renter will be charged the excess amount once this has been finalised.

1.4 Utility charges

In addition to the rent, the renter will pay the renter’s utility charges during the rental period, which consist of expenses for electricity, water and heat. In connection with the final settlement after the conclusion of the rental period, VillaVilla is entitled to charge an additional fee beyond the actual utility charges for administration, etc. The unit prices are specified on the renter login page and on the rental certificate. In case of any increases in prices for the individual utility costs, VillaVilla is entitled to raise the individual prices correspondingly without further notification.

The renter is liable for the full utility costs during the entire rental period.

The meters will be read at the time of the commencement of the rental period (typically at 15.00) and again upon the termination of the rental contract. The utility charges will be charged based on this reading.

Energy consumption in our spa and pool houses will vary greatly depending on the size of the holiday home, its design, the weather, the number of people and your general use of the house. The renter can expect a higher energy consumption in a spa or pool house compared to a traditional holiday home, as it takes more energy to keep the pool and wellness facilities heated.

On house descriptions with sufficient rental history, an estimate of expected usage can be found on the website. The renter is always welcome to contact VillaVilla by phone if the renter would like a non-binding estimate of the utility costs for a specific house.

2. Arrival, departure and the service consultant

2.1 Arrival and departure

The rental period begins at 15.00 on the day of arrival.
No later than 24 hours prior to the commencement of the rental period, the renter must contact the local service consultant, see subsection 2.2 below, using the phone number provided by VillaVilla, so that handover of the key, etc., can be arranged between the renter and the service consultant.

Upon the renter’s arrival at the holiday home, a service consultant will, if possible, welcome the renter and provide information on the holiday home and its facilities.

Departure from the holiday home must take place no later than 10.00 on the day of departure (and no later than 11.00 if the day of departure falls on a Sunday), unless a separate written agreement has been entered into.

2.2 The service consultant

A service consultant is associated with each holiday home. When possible, the service consultant will welcome the renter upon arrival. The service consultant will be ready and willing to provide information on the different facilities of the holiday home and the local area. Should the renter have questions during their stay, the service consultant should be contacted using the telephone number provided by VillaVilla.
Contact information for the service consultant is specified on the order confirmation which is sent out.

2.3 Cleaning

It is mandatory to order a departure cleaning service when renting a holiday home through VillaVilla. The price for the cleaning, performed by professional cleaners, depends on the size and layout of the holiday home. The price is specified in the descriptions of the individual houses.

Even if departure cleaning is ordered, the following must be completed before departure:

Tidying both outdoor and indoor areas
Washing dishes and emptying the dishwasher
Cleaning the garden barbecue
Emptying trash bags
Clearing refrigerators, freezers, and ovens of leftover food
Disposing of empty bottles, etc., at the nearest recycling facility
Returning all furniture and items to their original placement upon arrival
Removing all rented bed linens and placing them, along with towels and dishcloths, in the kitchen
Removing any pet hair and droppings
Disposing of any cigarette butts

If the above tasks are not completed before departure, the service consultant is entitled to charge an additional fee for the extra work.

3. The holiday home

3.1 Number of people

The individual house description indicates the maximum number of people that may reside at the holiday home at any given time (children under the age of three using travel cots and highchairs do not count). If there are more people at the holiday home or on the grounds than the permitted number of people, this shall be considered a breach of the rental agreement on the part of the renter, in which case the house owner, service consultant and/or VillaVilla will have the right to expel the extra people from the holiday home without prior notice.

In case of failure to comply with such an expulsion, VillaVilla is entitled to terminate the rental agreement on the grounds of a material breach of contract. In such cases, VillaVilla is entitled, without further notice, to expel all persons, including the renter, from the holiday home. The renter shall not be entitled to a refund of the rent for the period during which the renter may have been expelled from the holiday home.

3.2 Internet and TV

Internet and TV are extra services that the house owner makes available to the renter. Summer house areas may experience issues with coverage/signal. VillaVilla and/or the house owner cannot be held liable for any problems associated with a poor signal, inadequate coverage or speed. The same applies to overload of antennas, cable problems and other problems on the part of the supplier. The use of such services must be made pursuant to applicable legislation, including compliance with copyright rules if copying materials from the internet, and similarly, illegal streaming, etc. is not permitted.

3.3 Swimming pool, whirlpool and sauna

In most holiday homes, you can find a swimming pool, whirlpool and sauna. The pool will be full of water and heated upon arrival at the holiday home, and it generally has a temperature between 26–29 degrees.

To ensure optimal water quality, regular checks are performed on the holiday home’s swimming pool. The renter is therefore required to allow the pool technician access to the pool room. To the greatest extent possible, VillaVilla will try to notify the renter of the pool technician’s need for access to the holiday home. In some cases, it will not be possible to use the pool for a short period of time following the check. In such cases, the renter will be notified of this by the pool technician.

For safety reasons, the renter is required to follow any instructions provided by VillaVilla, the house owner or the house’s service consultant concerning the use of the swimming pool, sauna and whirlpool. The renter is responsible for the use of the swimming pool, whirlpool and sauna. Children may never be left unsupervised in the pool room.
It is not permitted to pour water on the sauna of the holiday home.

3.4 Facilities

In the vast majority of holiday homes, there are many technical installations available. These include, for example, washing machine, swimming pool, whirlpool, sauna, air hockey table, satellite dish, TV and similar. Since these facilities are available to the renter at no additional charge, neither VillaVilla nor the house owner can be held liable for any temporary and unforeseen outages, defects or deficiencies with these installations. If the renter experiences any problems with any of the technical installations and facilities, the service consultant must be contacted, whereupon efforts will be made to remedy the issues as quickly as possible.

3.5 Lofts

In several of the holiday homes you can find lofts which can be used as sleeping accommodation. The lofts are normally not suitable as sleeping accommodation for small children, the elderly or people with reduced mobility, since access is usually via a steep ladder. Use of the lofts is at the renter’s own risk. Always check to make sure that the ladder to the loft is set up correctly before use.

3.6 Firewood for the wood-burning stove

Firewood for the fireplace or wood-burning stove is not included at the holiday home. You can often find firewood sold locally in smaller quantities. The fireplace or wood-burning stove must be cleared of ash before departure.

3.7 Items to bring

The renter must bring the following when renting the holiday home: bed linen (i.e. sheets, duvet covers and pillow covers), cushions for garden furniture, tea towels, dishcloths, towels, toiletries and cleaning supplies, including products for the dishwasher and washing machine. For houses with gaming consoles and other electronic equipment, the renter should also bring their own movies, games, music, etc. Check out VillaVilla’s suggestions for a checklist here.

3.8 Pets

In several of the holiday homes, it is permitted to bring up to three dogs or cats. Other holiday homes do not allow pets. Information on this is available in each house description.

Neither VillaVilla nor the house owner can guarantee that pets have not been present in holiday homes where pets are not allowed. VillaVilla and/or the house owner therefore disclaim all responsibility for any allergic reactions, inconveniences or other kind of discomfort that may be related to pets having previously been in the holiday home.

The renter should always check applicable rules concerning any quarantine requirements that might apply when travelling with pets from abroad.

If the renter brings pets, the renter is obliged to ensure that the pets are under control and are not a nuisance to neighbours or others and that they are always on the grounds of the holiday home or on a lead.

It is not permitted to leave pets alone in the holiday home. Pets are not allowed on beds and furniture. All hair and droppings from pets must be removed from the holiday home and from outdoor areas before departure – this applies even when departure cleaning is ordered.

In a few of VillaVilla’s holiday homes, it is possible to bring more than three pets upon request. This involves a fee of € 35 per extra pet.

3.9 Non-smoking-house

It is not permitted to smoke in holiday homes that are classified as non-smoking houses. When smoking outdoors, cigarette butts must always be removed. However, neither VillaVilla nor the house owner can guarantee that smoking did not previously take place in the holiday home, and therefore, neither VillaVilla nor the house owner assumes any responsibility in this regard. Lack of compliance with the above smoking prohibition will result in a charge to the renter of at least € 400, and VillaVilla reserves the right to charge a greater amount should this be necessary; cf. also subsection 5.1 below.

3.10 Newly-built houses

The renter should note that grass, bushes and similar have not always had time to grow fully in newly-built holiday homes, and therefore, the area surrounding the holiday home may appear bare.

3.11 Demo images

The renter should note that some house descriptions on www.villavilla.com show demo images; this means that the pictures are not of the holiday home concerned but of an equivalent one. The renter should always be aware that furniture and other interior elements may be different than the house being displayed. If demo images are used, this will, however, be indicated in the individual house description insofar as possible.

3.12 Tents, caravans, etc.

It is not permitted to pitch tents, bring caravans or similar on the grounds of the holiday home.

3.13 Noise

Noise may occur in the holiday home areas from constructions, neighbours, the military, traffic or similar, and neither VillaVilla nor the house owner can be held liable for such disturbances.

VillaVilla would like point out that the following areas are in the proximity of military practice areas: Blåvand, Ho, Vejers, Nr. Lyngby, Rømø.

4. Right to cancel the agreement, cancellation and insurance

4.1 Right to cancel the agreement

Pursuant to Section 9 (2) No. 2 of the Danish Consumer Contracts Act (Forbrugeraftaleloven), there is no right to cancel agreements for accommodations. However, see VillaVilla’s rules on cancellation below, under subsections 4.2 and 4.3.

4.2 Cancellation/changes

The renter can, within seven days from the time of booking, freely change/cancel the booking if there are more than four weeks to the planned arrival.
If the renter wants to change/cancel the booking and if more than seven days have passed since the time of booking, the following terms apply:

There are more than eight weeks until planned arrival:
• In case of cancellation, the renter must pay a cancellation fee corresponding to 25% of the rent.
• In case of changes, the renter shall pay a change fee of EUR 150.
There are less than eight weeks until planned arrival:
• The booking cannot be changed/cancelled except in the event of an insurance case (more on this in subsection 4.3.1 below).

In addition, bookings with planned arrival in the following calendar year can be freely changed/cancelled until 31 October of the current calendar year, provided that the order has been made directly via villavilla.com or by directly contacting the VillaVilla booking team by email or phone.

If the renter would like to cancel or change the stay, notice of this should be provided in writing by sending an email to [email protected], whereupon VillaVilla will confirm the cancellation/change by email.

4.3 Peace-of-mind guarantee

The rent price includes a peace-of-mind guarantee. .

4.3.1 Cancellation insurance

The peace-of-mind guarantee includes cancellation insurance. The cancellation insurance covers instances where the renter needs to cancel the booking or interrupt their stay prior to the planned day of departure for reasons including:
• Death in the insured party’s immediate family

• Critical illness or injury in the insured party’s immediate family
• Divorce
• Complications associated with pregnancy
• Unexpected dismissal/redundancy of the insured party
• Fire or break-in at the insured party’s residence
• Critical damage to the company of the insured resulting from break-in, fire, fraud, strikes due to contravention of collective agreements, etc.
• Required attendance as a witness or juror

The full insurance terms can be found and read here and VillaVilla makes reservations in the event the above list is not updated and/or if there are specific conditions associated with individual points.

In the event the renter needs to make use of the insurance policy, the damage can be reported online to Gouda at www.gouda.dk/agent/luksushuse.

5. Damage and complaints

5.1 Damage to the rented premises

The renter agrees to treat the rented premises with care. The renter must return the rented premises in the same condition as at handover, and the renter is therefore liable to the house owner for damage to the holiday home and/or the furniture of the home occurring during the rental period and which is caused by the renter or by others to whom the renter gave access to the rented premises. Following each rental period and prior to the next rental period, the house’s service consultant shall perform a departure inspection, where faults and damages to the holiday home and/or the home’s furniture are identified. VillaVilla reserves the right to charge compensation for any damage to the holiday home caused by the renter, including smoking in non-smoking houses, bringing pets to houses where this is not permitted, making improper use of the swimming pool, sauna or whirlpool in a manner which leads to damage, or extensive cleaning of the holiday home which prevents the house owner and VillaVilla from renting out the holiday home concerned. In the peace-of-mind guarantee, cf. subsection 4.3 above, all-risk insurance is included, which covers damage to the rented premises entitled for coverage as specified in the insurance policy. The excess to be paid by the renter is € 150 per damage instance. If the renter needs to make use of the insurance, the renter must contact the service consultant or VillaVilla.

5.2 Injury

Staying at one of VillaVilla’s holiday homes and using all the facilities and playground equipment at the house, both indoor and outdoor, shall be at the renter’s own risk, and neither VillaVilla nor the house owner can be held liable for injury in connection with a stay. Using the loft is at your own risk. The renter should always check that the ladder to the loft, the trampoline, swings, etc. are correctly and safely set up before use.

5.3 Complaints

If deficiencies are discovered with the rented holiday home, the renter is required to notify this to the home’s service consultant as soon as the defect/deficiency is discovered, and the service consultant will attempt to remedy the deficiency within reasonable time. In the event that the holiday home is not adequately cleaned upon the renter’s arrival, the renter undertakes to notify this to the holiday home’s service consultant within 24 hours of arrival. Only when the defect/deficiency cannot be remedied within a reasonable time will the renter be entitled to receive compensation from VillaVilla or the owner of the house. If the renter does not lodge a compliant about a defect/deficiency in the rented premises within a reasonable time after discovering the defect/deficiency, the renter’s right to compensation shall be void.

Written complaints must be sent to

VillaVilla
Livøvej 2A
8800 Viborg

or [email protected]

6. Force majeure

In the event the holiday home, due to circumstances outside of VillaVilla’s or the house owner’s control – including but not limited to flooding, fires, earthquakes, intervention by the authorities, war, terror threats or terrorist action, riots or other civil disturbances, national emergencies, revolutions, embargos, trade wars, epidemics, pandemics, border closings or closing of limited geographical areas, restrictions of freedom, strikes or other labour conflicts – cannot be made available to the renter, VillaVilla and the house owner shall be entitled to terminate the rental agreement, and the renter will not be entitled to seek remedies for breach of contract as a result of this termination – including compensation, proportional discount or specific performance.

In case of termination due to force majeure, neither VillaVilla nor the house owner can be required to pay back rent that has already been paid. The renter is therefore required to pay the rent agreed in the booking, if the rent payment has not already been made at the time when it is established that renting the property will not be possible due to force majeure. Neither VillaVilla nor the house owner can be held responsible/liable to the renter in any other way.

In addition, neither VillaVilla nor the house owner can be held liable if the holiday home and/or the grounds are subject to an insect infestation, pests or in case of theft.

7. Processing personal data

illaVilla collects and processes certain personal data about the renter. VillaVilla’s privacy policy can be found on VillaVilla’s website https://villavilla.com/about-us/privacy-policy

8. Miscellaneous

8.1 Groups

Groups of young people may not rent the holiday homes offered by VillaVilla. A group of young people is defined as a group of guests aged generally under 25.

Failure to comply with the above terms shall entitle VillaVilla, the house owner and/or the service consultant to turn away the group upon arrival or during their stay. The rent paid by the renter shall not be reimbursed.

9. Disputes

The agreement shall be subject to Danish law.

VillaVilla is a member of the Danish Holiday Home Association (Feriehusudlejernes Brancheforening), which has established an appeals board to handle complaints from renters who have been unable to arrive at a satisfactory solution with the rental agency. More information at www.fbnet.dk.

The renter can also use the EU Commission’s complaints portal, which can be found here:http://ec.europa.eu/consumers/odr/.

10. Errors

To VillaVilla’s knowledge, all the information on VillaVilla’s website and in VillaVilla’s other material has been formulated and communicated as correctly as possible. However, we are not responsible for errors, changes, typos, etc.

Version 1.0 latest updated the 23.12.2024