Peace-of-mind guarantee

The peace-of-mind guarantee is included in the rental price and covers the following:

Cancellation

The following applies if you wish to change or cancel your booking:

Bookings can be changed/cancelled free of charge within seven days from the time of booking, as long as there are more than four weeks before your planned date of arrival.

 

Up to eight weeks before your planned date of arrival

In the case of cancellation, you will have to pay a cancellation fee amounting to 25% of the rental cost.

A fee of € 150 shall apply in the event of any changes.

 

Less than eight weeks before your planned date of arrival

The booking cannot be changed/cancelled except in the event of an insurance claim (see more details below).

 

Cancellation insurance

The peace-of-mind guarantee includes cancellation insurance.  The cancellation insurance covers you in the case you need to cancel your booking as a result of:

  • a death in the immediate family of the insured
  • acute illness or injury in the immediate family of the insured
  • fire or break-in at the residence of the insured
  • unexpected dismissal/redundancy of the insured
  • commencement of a new job in connection with unexpected dismissal/redundancy of the insured
  • divorce
  • See the terms here.

If you need to make a claim on the insurance, you can download a claims form here.

 

Damage

The renter agrees to treat the rented premises with care. The renter must return the rented premises in the same condition as at handover, and the renter is therefore liable to the holiday home owner for any damages to the holiday home and/or the furnishings of the home occurring during the rental period and which are caused by the renter or by others to whom the renter gave access to the rented holiday home. Following each rental period and prior to the next rental period, the house’s service consultant shall perform a departure inspection, where faults and damages to the holiday home and/or the home’s furnishings are identified.

The peace-of-mind guarantee includes all-risk insurance which covers the damages specified in the insurance policy to the rented premises. The excess to be paid by the renter is € 140 per claim.

If the renter needs to make use of the insurance, the renter must contact the service consultant or VillaVilla.